Effective Date: 2023-10-14

Shipping Information:

  1. Dispatch Time: Orders are typically dispatched within 48 hours (2 business days) on Monday through Friday after payment is received.
  2. Shipping Methods: We offer worldwide shipping through PostNord with the option of tracked shipping.
  3. Tracking Information: Once your order is dispatched, a tracking number will be sent to the email address provided during the purchase process. This allows you to monitor the status of your shipment.

Warranty Information:

  1. Electronic Warranty: We provide a warranty for electronic hardware products, which covers manufacturing defects and malfunctions. The warranty period varies depending on the specific product and is outlined in the product documentation or on the product listing. If your electronic hardware product experiences issues covered by the warranty, please contact our customer support for assistance and to initiate a warranty claim.
  2. Software Warranty: Please note that for open-source software provided with our products, there is no warranty, either expressed or implied. Open-source software is provided “as is” without any guarantees or warranties, and you use it at your own risk. We do not assume responsibility for the performance or reliability of open-source software, nor do we provide support or warranties for it.

Refund and Return Policy:

  1. Right of Withdrawal: In accordance with EU law, you have the right to withdraw from your purchase within 14 days after receiving the product without providing a reason. To exercise your right of withdrawal, you must inform us in writing of your decision to withdraw from this contract.
  2. Return Shipping: Please note that, unless the return is due to a fault in the product or an error on our part, the cost of return shipping will be the responsibility of the buyer. Please contact our customer support team for instructions on how to initiate a return.
  3. Refund Process: Upon receiving the returned product and verifying its condition, we will process your refund within 14 days of receiving the returned item. Refunds will be issued using the same payment method as the original purchase.
  4. Condition of Returned Products: To be eligible for a refund, the product must be returned in its original condition, including original packaging, labels, and tags. We reserve the right to refuse refunds for products that do not meet these conditions.
  5. Contact Us:
  6. If you have any questions or concerns regarding our shipping and refund policy, please contact us at contact@vaultguard.io.
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